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Terms of Service

Terms of Service

 

We guarantee our personalized products to be free of manufacturing errors or product defects. Should we make an error in your original copy or written instructions, we will replace your stationery, or any other personalized item, free of charge, if notified within fifteen (15) days of receipt of your order.

 

CUSTOM PRODUCTS

  • Please review your order carefully before you submit it. We are not able to accept returns, exchanges or cancellations on personalized products. By placing your order, you agree to our online policy and all the terms below.
  • We cannot guarantee any changes to online orders so please review your order very carefully before submitting it.
  • We use many specialty printers around the country and each printer uses different materials. All our items are considered excellent; however, if you are looking for a very specific paper weight or other detail, please let us know in advance. We would be very happy to make recommendations to you if you inquire about a particular item.
  • EssentialPaperElements.com operates on a 2-3 business day turn around. Turn around time does not include shipping time. Orders placed before 5:00 p.m. EST will be processed to ship within 2-3 business days. However, our turn around time may vary during peak seasons. This would include Holidays such as Christmas, Mother's Day, Father's Day, Valentine's and our peak Show Schedules in January and July. At these times our turn around time could change to a 9-10 day turn around. Business days are considered Mondays - Fridays.
  • Remember that everyone's monitor is different. We try to picture everything as clearly as possible. If something is extremely important to you, please contact us before you place your order. We are not responsible for differences in color or texture.
  • We are not responsible for missing or incorrect information that you have provided. Be sure you enter all the information you want to appear!
  • With regard to case of font, many products state in the description the case that the item will be typeset in ... and some items offer you a choice. We automatically adjust case for an item accordingly so please review these details carefully on the order form for a particular product.
  • Font size, monogram size and size of design is determined by the typesetter depending on length of copy, design(s) and/or monogram type selected and based on the size of product ordered. We use manufacturers who are professionals at typesetting and have guidelines about how an order should appear. However, if you are concerned about how an imprint will appear please be sure to request a paid proof as personalized items are not returnable. We will have the item professionally typeset and provide an image of that typesetting to you for proofing purposes prior to production. More information about proofing below.
  • Production time is always in addition to delivery time. You can select ground, 2nd day air or overnight air at the checkout. There will be additional fees for 2nd day air or overnight air. The fee is for the upgraded delivery service and is not related to any sort of rush service for production time.
  • Paid Rush Service may be available on certain items at certain times of the year. If you are interested to see if Rush Service is available, please email cs@EssentialPaperElements.com or contact us at 937.387.6811. Let us know the item you are asking about, when you need the product, and where it needs to ship to and we will quote you if Rush Service would assist you in receiving the product by the date needed and the cost for the faster service.
  • You agree to not upload any photograph, image, design, or other content that you do not have a right to make available under any law or that infringes any patent, trademark, trade secret, copyright or other proprietary rights of any party. By placing an order on the EssentialPaperElements.com, you agree to indemnify and hold The Stationery Studio and its subsidiaries, affiliates, officers, agents, employees, partners and licensors harmless from any claim or demand, including reasonable attorneys' fees, made by any third party due to or arising out of photograph, image, design, or other content that you upload. You also agree not to upload any photograph, image, design, or other content that is unlawful, harmful, threatening, abusive, harassing, defamatory, vulgar, obscene, libelous, invasive of another's privacy, hateful, or racially, ethnically or otherwise objectionable.
  • Promotional offers are not applicable for use with the purchase of a Gift Certificate.
  • Certain products may not be excluded from promotions or discounts.
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